Make it safe first
A loose glass panel can tip out of its frame. Don't keep sliding it. If it's leaning, hold it upright and get help. Big panels are heavy and can weigh more than 100 pounds. Keep children and pets away until it's back in place or secured.
Getting it back on
With two people, lower the rollers fully using the adjustment screws at the bottom of the panel, lift the panel into the top track, swing the bottom in over the rail, and set it down. Then raise the rollers until the door slides freely and sits evenly in the frame.
Why it keeps jumping
- Rollers worn down or cracked, so the door sits too low
- A bent or flattened bottom rail
- Debris in the track lifting the rollers out
- A top track or head stop that's loose or missing
When to call us
Call if the panel is too heavy to lift safely, it won't stay on, or the glass is chipped or cracked. We'll reset it, replace worn rollers, and repair the track so it stays on.
Questions
Can a door that came off its track break the glass?
Yes. If it tips or drops, tempered glass can shatter completely. That's the main reason not to force it.